Rubodex | Refund and Cancellation Policy

Rubodex Herbal is dedicated to providing a high-quality shopping experience with products crafted to enhance our customers’ lives. Due to the nature of personal care items, opened or used products cannot be returned to the seller once delivered, as they cannot be resold or reused.

Refund Policy:

1. Non-Returnable Products
   For hygiene and safety reasons, Rubodex cannot accept returns or provide refunds for used or opened products.

2. Eligibility for Refund or Exchange
   In rare cases where a product is damaged upon delivery (e.g., leakage, breakage, or missing items), customers may request a refund or exchange. Such claims must be supported by:

   • A mandatory unboxing video showing the original packaging and clear evidence of the reported issue (leakage, breakage, incorrect product, etc.).
   • Supporting images documenting the damage.

3. Verification Requirements
   Rubodex will thoroughly verify all claims. For any claim to be valid:

   • The customer must contact Rubodex Customer Care within 24 hours of receiving the order at +91 980117116, including the unboxing video and relevant images with the subject line “Refund for [Product Name].”
   • Refunds, once approved, do not include delivery charges, as these are non-refundable by delivery partners.
   • Cash-on-delivery refunds will be credited to the customer’s bank account within 4-7 business days.

4. Refund Processing
   Accepted refunds may take up to 15 business days from the approval date to be credited. Rubodex will provide relevant details, including transaction IDs, once the refund is initiated.

5. Exclusions
   Rubodex is not responsible for any damages that occur post-delivery, nor for issues arising from improper usage, neglect, or specific sensitivities to ingredients. Customers are advised to conduct a patch test, as stated on each product.

Cancellation Policy:

1. Before Dispatch
   Orders may be canceled before dispatch. A gateway charge of 2.5% applies for processing cancellations.

2. After Dispatch
   Once orders are shipped, cancellations are no longer possible. If a shipped prepaid order is returned to the seller, a 75% deduction applies to the refunded amount.

3. Non-Cancelable Orders
   Orders with additional discounts are non-cancelable.

Please Note: Allowing refunds or returns for used items would compromise our quality standards and hygiene policies. This policy helps ensure the safety, integrity, and trust Rubodex maintains with all its customers.

This document is an electronic record in terms of Information Technology Act, 2000 and rules framed there under as applicable and the amended provisions relating to electronic records in various statutes in force as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.rubodex-hair-oil.com website.

USER AGREEMENT

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT.
This Terms of Service Agreement (the Agreement) governs your use of this website, www.rp.globalrubodex.com Rubodex Herbal offers products for purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Rubodex Herbal reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised terms of the agreement on this Website. Any change or revision in this agreement will be reflected with date of change or revision on the top of this agreement. The changed or revised Agreement shall be effective immediately after it is posted on this Website. Your use of the Website or the services available on the website following posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions.
Rubodex Herbal encourages you to review these terms of user Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Rubodex Herbal for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website which includes the services available on the same. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Rubodex Herbal PVT LTD’S Policies (including but not limited to Privacy Policy) as amended from time to time. If you would like to print this Agreement, please click the print button on your browser toolbar.

IMPORTANT DISCLAIMERS

The following disclaimers are essential for determining any relationship between You and the Rubodex Herbal for your use of any services on the website :
• Rubodex Herbal, its associates, affiliates and service providers and technology partners make no representations or Warranties about the accuracy, reliability, completeness, and/or timelines of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted.
• You understand, agree and acknowledge that Rubodex Herbal uses third party services providers to store and process your personal information and other information which you provide to the Rubodex Herbal (as more specifically identified in the Privacy Policy) and such third parties may store and process your personal information in a country or state which may not have jurisdiction over You and / or such country or state may not have any data protection or data privacy laws or such country’s or state’s data protection or data privacy laws may not be as strong as the country or state having jurisdiction over You or over the Rubodex Herbal Pvt Ltd. You agree and understand that Rubodex Herbal provides no guarantee, warranty or assurance that such third party service providers will protect Your personal information and Rubodex Herbal shall not be liable for any actions, commission, omission, misconduct, fraud or negligence (whether in contract or tort or under public policy) of these third parties.
• You understand, agree and acknowledge that Rubodex Herbal will not be liable for any claim of recovery of damages, payments, repayments or any monetary claims for banking fraud or negligence or damages arising of financial losses, mental agony or harassment or whatsoever kind of action in tort or public policy or otherwise on account of leakage of any of your information including bank details, card details or any other delicate personal information in case the website www.ohriaayurveda.com is hacked by any third party’s intervention through local intervention or international threats including through widespread viruses, spams,Trojans, etc. which are circumstances beyond the control of Rubodex Herbal and for which no fault can be attributable. Rubodex Herbal guarantee no security of personal information in such situation and none of our privacy policy will be applicable in such situation till the time everything in the website is not restored to normal.
You agree that the aforesaid disclaimers shall be in addition to any other disclaimers given in this User Agreement.

MEMBERSHIP ELIGIBILITY

In order to use the service of Rubodex Herbal through website you may use guest login or you may create your own Rubodex Herbal account to use certain Rubodex Herbal Services, and you may be required to be logged in to the account and have a valid payment method associated with it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. To create your Rubodex Herbal account you must be eligible to enter into contract under Indian Contract Act, 1872. “Incompetent persons” under Indian Contract Act, 1872 are not eligible for Rubodex Herbal account. Any minor i.e. a person below the age of 18 years can use the website and transact only through its legal guardians or Parent. Rubodex Herbal reserves the right to terminate your account / refuse to provide its services if it is discovered the person using the website and making transaction is an “Incompetent person” under Indian Contract Act, 1872 who cannot enter into Contract. Any person who create account with Rubodex Herbal will be called/referred to as Registered User.

YOUR ACCOUNT & REGISTRATION OBLIGATIONS

If you use the Website as a Registered User, you are responsible for maintaining the confidentiality of your User ID and Password. You are responsible for all activities that occur under your User ID and Password. You agree, inter alia, to provide true, accurate, current and complete information about yourself as prompted by Website registration form or provided by You as a Visitor. If you provide any information that is untrue, inaccurate, not current or incomplete or Rubodex Herbal has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the present terms of use agreement, Rubodex Herbal has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website and to provide it services.

ELECTRONIC COMMUNICATIONS

When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by any other mode of communication, electronic or otherwise. You can unsubscribe to any such emails or newsletters when there is an option available to you as per the terms mentioned in the privacy policy.

USE OF PRODUCTS AND SERVICES
The products and services provided by Rubodex Herbal on this website are for personal use only. Selling or reselling of products and services obtained through Rubodex Herbal website is completely prohibited and Rubodex Herbal reserves its right to take appropriate legal action in adverse situation. Please note that we can call our customers and use their email id for calling purposes regarding order and tracking queries and for marketing campaigns.

Our products are non-returnable due to hygiene and personal care nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, or regarding the delivery kindly contact us in 24 hrs.

FEES AND SERVICES
Membership on this website is free. Rubodex Herbal does not charge for browsing and purchasing the product from this website except for the sale price of the product, applicable taxes as per the laws of India as well as the delivery charges wherever they are applicable. If you purchase any product from Rubodex Herbal then you are obligatory to make its payment of charges as per Rubodex Herbal payment policies. If you do not make payment or refuse to make payment of charges after purchasing product or services from Rubodex Herbal then Rubodex Herbal reserves the right to annul the order or not to deliver the said product or to take measures like issuance of a warning, temporarily /indefinitely suspend or terminate Your membership of the Website and refuse to provide You with access to all current and future use of the Website in case of non-payment of fees by You to www.rubodex-hair-oil.com and also reserves the right to take legal action which is permissible in law for recovery of the payments in case of non- payment of charges.

USE OF THE WEBSITE
By using this website You agree, undertake and confirm that your use of the Website shall be strictly governed by the following binding principles:
• You are solely responsible for your information.
• You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that: –
– Belongs to some other person to which You do not have any right to.
– Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986.
– Harm minors in any way.
– Violates any law for the time being in force.
– Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
– Violate any right of the Rubodex Herbal or its representatives.
– You will not copy any content of this website which is the proprietary interest of Rubodex Herbal Pvt Ltd, copying of which may violates the Intellectual Property Rights of Rubodex Herbal Pvt Ltd.
– You will not use the details available on the website to mislead any third person.
– You will not write anything about Rubodex Herbal on any social networking or post any of its content without the permission of Rubodex Herbal Pvt Ltd.
– You will not engage into infringement of the trade mark of Rubodex Herbal by adopting or using the mark Rubodex Herbal or any mark wherein the mark OHRIA forms one of the essential feature.

LIMITATION OF LIABILITY
In no event Rubodex Herbal be liable for any indirect, incidental, special, incidental, consequential, punitive or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or this agreement (however arising, including negligence or under torts or under public policy).

INDEMNITY
You shall fully indemnify, keep indemnified, defend and hold harmless Rubodex Herbal its owners, licensees, subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of this terms of use or any rules and policies contained herein, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

REPORT AN INTELLECTUAL PROPERTY RIGHT VIOLATION
In the event if You believe Your intellectual property rights have been violated in any manner through the Website, please write to us at rubodex@hotmail.com.in Rubodex Herbal will make it best efforts to safeguard your interest. But in any case Rubodex Herbal will not be liable for violation of your Intellectual Property Right by availability of any third party goods or services which are sold on Rubodex Herbal website. Please also note that in the event of any claim of the violation of intellectual property right raised against Rubodex Herbal Pvt Ltd, then it also reserve its rights to defend the said claims wherever Rubodex Herbal deems it appropriate.

GOVERNING LAW / JURISDICTIONAL ISSUE
This User Agreement and all the rules and policies contained herein and any of Your usage of Website and Your dealings with Rubodex Herbal shall be governed and construed in accordance with the laws of India subject to the exclusive jurisdiction of courts at Gurgaon, India.

Rubodex Herbal – GRIEVANCE OFFICER
This page is published and shall be construed in accordance with the provisions of Rule 3(11) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IT Rules”) that require publishing the name of the Grievance Officer and his/her contact details on the website, such that users or any victim who suffers as a result of a violation of Rule 3 (outlined in our Privacy Policy and Terms of Use) by any other person, can notify their complaints to us.
Further, as per Rule 3(4) of the IT Rules, the Grievance Officer shall acknowledge or respond to Your communication of violation of Rule 3, by any other person, within 36 (thirty-six) hours, and the complaints shall be redressed within 1 (one) month from the date of receipt of the complaint.
Accordingly, the Grievance Officer for the purpose of Your personal delicate information as governed by the Privacy Policy is:
Name:      Rajiv Dhawan
In the event You have any complaints or concerns with respect to the website or our services, please contact our Customer Support Officer:
Name: Rajiv Dhawan 9810117116

GENERAL
None of the provisions of the User Agreement shall be deemed to constitute a partnership or agency between you and Rubodex Herbal and you shall have no authority to bind Rubodex Herbal in any manner whatsoever.
If any clause of the Terms of use Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the User Agreement.
This Agreement sets forth the entire understanding and agreement between You and Rubodex Herbal with respect to the subject matter hereof. You cannot assign or otherwise transfer this User Agreement, or any rights granted hereunder to any third party. www.rubodex-hair-oil.com may transfer its rights and obligations (also known as “assign”) under this Agreement without Your prior express consent, provided that www.rubodx-hair-oil.com assigns the Agreement on the same terms. Rubodex Herbal reserve the right, at its sole discretion, to change these Terms and Conditions at any time by posting the changes on the website. Any changes are effective immediately upon posting to the Site. Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions.

Disclaimer: Rubodex Herbal personal care products are based on natural and Ayurvedic formulations. Despite the fact that tremendous endeavours are made and safeguards are taken to deliver the items totally alright for human use, it is conceivable that specific fixings may make hypersensitive responses for certain people or unfavourably influence people with prior ailments. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our personal care products that you may be allergic to. You agree that Rubodex Herbal will not be responsible or liable for any product-related issues, including without limitation any allergic reactions to you on account of usage of our products. For any buys made through www.rubodex-hair-oil.com, you will be entitled to the conditions provided in more detail with the product packaging.